How long does it take to arrange cover?
The process of getting on cover for your underpinned property is
slightly longer than on a standard home. This usually takes around
7-14 days. The process includes a site survey.
Towergate Connect will arrange the survey on your property. This
is an Underwriting requirement before we can commence insurance
cover. This will cost you a flat fee of £160.
How do I find out an approximate premium
price?
Call us on 0844 736 8233 to get an indication
premium. If you are happy with this indication we will require a
proposal form along with your building documentation. We will then
send this information to our Underwriters who will give a more
accurate premium.
What other documentation do I need to send in with the
proposal form?
You need to send us any Structural Engineering reports and
Certificate of Structural adequacy.
Would I still be covered for subsidence, heave or
landslip?
Yes we will still provide this cover for you with an excess of 2.5%
of the buildings sum insured up a maximum of £5,000 or a minimum of
£2,500.
I have sold / in the process of selling my underpinned
property - can the underpinned policy be transferred to the new
owner?
Yes this policy can be transferred to new owners. Phone us on
0844 736 8246 to arrange the transfer.
What do I do if I need to cancel my
cover?
You are entitled to a full refund of the premium paid if you find
the policy unsuitable for your needs and cancel it within 14 days
of receipt of your policy documents (as long as no claims have been
made). If you need to cancel cover after that time, cancellation
charges will apply. Please call us or notify us in writing with the
reason for cancellation and state the date from which you need
cover to cease. Remember, if your policy is in more than one name,
all policyholders will need to sign the letter. If you have any
other queries please don't hesitate to contact the customer
services team on 0844 736 0088.
Can I arrange contents cover as well?
Yes we can provide contents insurance cover as well as buildings
cover. Just add these requirements to the proposal form.
Can I arrange insurance cover if I am in the process of
underpinning my property?
Towergate Connect will consider full cover once work has been
completed.