What excess do I have to pay on this
policy?
You can choose an excess from £50 to £250. If you go for the higher
amount this will reduce your premiums. Certain types of
constructions have a higher excess - such as flat roofed
properties. For more information speak to one of our sales advisors
on 0844 736 8233.
Can Towergate arrange immediate cover?
This depends on your circumstances and the type of property you
want to insure. The quickest way to find out is to speak to our
advisors today on 0844 736 8233.
What do I do if I need to cancel my
cover?
You are entitled to a full refund of the premium paid if you find
the policy unsuitable for your needs and cancel it within 14 days
of receipt of your policy documents (as long as no claims have been
made). If you need to cancel cover after that time, cancellation
charges will apply. Please call us or notify us in writing with the
reason for cancellation and state the date from which you need
cover to cease. Remember, if your policy is in more than one name,
all policyholders will need to sign the letter. If you have any
other queries please don't hesitate to contact the customer
services team on 0844 736 0088.
How do I know if my property is listed?
This information will be on the deeds of the house when you
purchased the property.
Would you insure my property if it is both listed AND
timber framed?
Yes we can cover for both of these situations.
Do I have to keep my property maintained?
If you have a flat roof a professional builder or roofer will need
to visit your property every 8 years to inspect it and any
necessary repairs should be carried out.
Would I still be covered for theft under this
policy?
Yes as long as there is forcible entrance or exit into your
property you will be covered.